Company Description

Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it call, click, tap, message or chat. Delivering great experiences to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial and mental wellbeing. The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. And it’s all delivered through our four core areas of engagement: Digitally Empowered Customer Experience; Intelligent Back Office; Platforms, Automation and Analytics; Insights, Design Experience and Advisory.

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